FAQs
We ship worldwide!
For orders within the US and other countries, we offer two shipping options: Standard Shipping and Express Shipping
Within the USA, we primarily use USPS Priority Mail or UPS for all packages. In some cases, we may also use UPS express, FedEx, DHL, and other carriers.
International packages are shipped using these same reliable methods to ensure your order arrives safely and promptly.
Generally, we will arrange shipment for you within 48 hours after you make the payment, and we will ship normally on Saturdays and off on Sunday.
For US national holidays or other special circumstances, please refer to the information provided by the store customer service for the delivery time.
After the shipment, the estimated arrival time of the package can refer to the following information:
US standard (6-12 working days)
US Express (4-8 working days)
Other Countries (7-15 working days)
If your order is shipped during US holidays such as Christmas and New Year, the delivery time will be extended by 1-2 days based on the above time; some logistics cannot be delivered to certain areas, and other logistics will be used for delivery, and the delivery time will be extended by 1-2 days based on the above time.
Yes, once your order is shipped, you will receive a tracking number and a tracking website link via email. You could simply click the link: https://www.17track.net/en
We offer a 30-day hassle-free return & exchange policy. If your item is damaged, defective, or incorrect upon arrival, we are happy to assist with an exchange or return.
To initiate a return or exchange, please contact our customer service team at suppoprt@crystalcitizen.com, and we will respond within 24 hours to assist with the return process.
For more details, please refer to our Return & Exchange Policy
If your product is damaged, defective, or unopened, please email us at support@crystalcitizen.com. Our team will respond within 24 hours with instructions and the return address. Returned items must be in their original, unused condition with unopened packaging (if applicable).
Once we receive and inspect the item, your refund will be processed, and the credit will be applied to your original payment method. You can expect the refund to be reflected on your card within 7 - 10 business days. Please note that processing times may vary depending on your bank.
Yes, return shipping costs for non-quality issues are the responsibility of the customer. We recommend using a shipping method that includes tracking to ensure the safe return of your product.
You can contact our customer service team by emailing support@crystalcitizen.com
Additionally, you can communicate with us through the online customer service. Our online customer service team is available Monday through Friday from 10 am to 5 pm PST
Our headquarters are located in Manhattan, New York. Our products are manufactured in our own factory, backed by brand patents, and undergo rigorous quality control.
Low-cost products often compromise on materials and workmanship. By choosing us, you're not just buying a product, but investing in a long-lasting and enjoyable experience.
