Delivery Time = Processing Time + Shipping Time

Processing Time:

We will process your order within 24 hours of receiving it and add your order number to the queue. Please note that processing times may be affected by weekends and holidays. You will receive a dispatch confirmation email once your order has been processed. Note: If you purchase multiple items, your order may be split into several packages. If you receive only one of these packages, please don’t worry and be patient.

Free Shipping and Expedited Delivery:

Please note that these time frames are approximate, and actual delivery times may vary due to shipping and customs clearance factors.

Standard Shipping Time:

Standard shipping takes approximately 10-15 business days for delivery. Please note that delays during shipping may occur and are occasionally beyond our control. Factors like customs clearance procedures and other unforeseen circumstances may impact delivery times. While we strive to deliver your order promptly, we cannot guarantee specific delivery dates for standard shipping.

• USA: 10-15 days
• UK: 10-15 days
• Canada: 10-15 days
• Australia: 10-15 days
• Europe: 10-15 days
• Other countries: 15-20 days

Expedited Shipping Time:

Expedited shipping is available at an additional cost. This shipping option usually takes within 7 days for delivery. However, we cannot guarantee the exact delivery date, as unforeseen circumstances may affect the shipping process.

• USA: 7-10days
• UK: 7-10 days
• Canada: 7-10 days
• Australia: 7-10 days
• Europe: 7-10 days
• Other countries: 7-10 days

Priority Customization + Priority Shipping:

By selecting priority customization, your order will be prioritized at the front of the queue. This means that while standard orders typically take around 10-15 days to complete, your order can be finished within 5-7 days. We will take priority in managing your order and communicate with you regarding shipping in a timely manner.

• Standard Queue: 10-15 days production time
• Priority Customization: 5-7 days production time

Lost Shipments:

In the unfortunate event that a shipment is confirmed lost during transit, we will need to review each case for a possible solution.

Please Note:

All shipping times mentioned are approximate and based on typical delivery periods. Actual delivery times may vary due to factors beyond our control. Once your order is shipped, you will receive a tracking number that allows you to monitor the progress of your package. It is essential to provide accurate shipping information during checkout. We will not be held responsible for undelivered or delayed packages due to incorrect addresses, missing details, or failure to clear customs.

For international shipments, please be aware that customs duties, taxes, or other import fees may apply. These charges are the buyer's responsibility, and we recommend checking with your local customs office for further information. If you have any questions or concerns regarding our shipping policy or the delivery of your order, please feel free to contact our customer support team. We are here to assist you and ensure a smooth shopping experience.

If you have any questions, please contact our customer service at support@crystalcitizen.com or reach out via Chat Box, and our customer service team will get back to you within 24 hours!

If you are not satisfied with Crystal Citizen, please contact us via email at support@crystalcitizen.com within 7 days of receiving your item. We will do our best to resolve any issues you may have. However, due to the custom nature of crystal citizen products and the time and design investment involved, we do not accept returns for any reason. Our designers provide a preview of the final product before production. If the product you receive is damaged, defective, or incorrect (not due to customer error), we offer a full refund. We do not accept refunds for personal reasons such as dislike, change of mind, or no longer needing the product.

We guarantee that you will receive a shipping notification within 48-72 hours after your payment. This means your product is about to be shipped. You can check the status of your order anytime on our "Track Order" page. Our factories are located worldwide, including in the United States, the United Kingdom, Canada, Australia, Germany, France, China, and more. This ensures that you can receive your product at the fastest speed possible.